1? Visa chargeback reason code 12. Whenever a card used in a transaction is declined, the sale should be terminated. Each major credit card company has its own list of chargeback reason codes that describes the chargeback. These chargebacks occur to resolve chargeback-related disputes between network members. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. 3 applies when a cardholder claims a charge—made in a card-present environment—was. FR6 Partial Immediate Chargeback Program. Whenever an incorrect account number is processed, or the. 16, 2021. 4 Updated Discover chapter for April (2012) Enhancements Chapter 2 1. If you leave this processing. Chargeback reason American Express reason code Discover reason code Mastercard reason code Visa reason code; Cancelled subscription: C28: NF: 4841: 13. Code 34 – will be renamed 'Point of Interaction Error' and will be used for the following issues: 31 Transaction amount differs; 34 Duplicate processing; 42 Late presentment; 46 Correct transaction currency code not provided; Issuers have the option of using the existing chargeback reason codes or the renamed code covering a variety of issues. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. Find out the reason codes, reasons for return, and reasons for rejection, and what the stamps and codes actually mean. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. This reason code means that the customer claims to have received goods or services that were damaged, defective, or otherwise unacceptably faulty. A chargeback happens when a customer requests for a transaction to be reversed. If the cardholder’s bank accepts the dispute, they will reverse the transaction, taking the funds back from the merchant and returning them to the cardholder. In such circumstances, networks like Mastercard may allow consumers to reverse such a transaction by filing a chargeback. The sales slip must include both a UA01 Fraud – Card Present Transaction. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. Reason Code Description External Category; 108: The remitter account is debited but the beneficiary account was not credited: Chargeback Raise: 109: The remitter bank customer still disputes that the beneficiary account is not credited: Pre-arbitration Raise: 121: TCC has been raised but the customer still complaining that Beneficiary a/c is. 3. 18167 US Highway 19 N Clearwater, FL 33764 877. Our all-in-one e-commerce fraud prevention solution helps e-commerce companies reduce chargeback overheads while streamlining transactions for legitimate users. This means that it will require merchants to provide evidence supporting their claim that a transaction was authorized by the cardholder. Using our e-commerce fraud prevention tools, we help lower friendly fraud costs and chargeback rates, but also reduce gift card and coupon abuse, and promote secure login authentication. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. Despite all the rules and guidelines, the outcomes of the chargeback process can be, at times, subjective, and can vary based on the scenario, merchant payment. This section contains a list of codes and messages that the system can return in the response message for a payment transaction. The cardholder claims they were charged multiple times for a single transaction. Initiated On or After 17 July 2020 > Chargeback Message Reason Codes > Second Presentment:. However, Visa is the largest card brand in both the United States and the world. Below you will find the reason codes for the dispute events Chargeback, Request for Information (RFI), and Notification of Fraud (NOF). The shorthand description is “No Authorization. For example, the merchant bills the cardholder in installments. Values are: Blank: Use the receipt G/L date. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. 25%: 0. Code Reason; 01: Requested Transaction Data Not Received: 02: Requested. American Express Chargeback Codes (2023) American Express functions as a card network and an issuing bank. Include any terms relevant to the transaction, including return, cancellation and. Sift’s MasterCard chargeback reason code guide features every. You’ll see that all chargebacks ultimately stem from one of three causes: merchant error, criminal fraud, or friendly fraud. NSF and ISF mean that at the time the. 9), the acquirer has 24 days to respond to the dispute • For MasterCard, the acquirer has 45 days to respond to the disputeThere are dozens of reasons why cardholders and issuers dispute transactions. ”. If you receive a chargeback under Reason Code 85, you will need to provide evidence that the credit was processed in order to dispute the chargeback. Code 10. 4808: This code can refer to: Account Number Not on File. The agency must provide this documentation to Vantiv (via mail, fax, online/scanning) within 30 calendar days after the report date on the Visa/MasterCard. The new reason codes follow a format of two digits, a period, then a third digit. 1 EMV Liability Shift 10. UA05 Fraud – Chip Counterfeit Transaction. MasterCard chargeback reason code 4540. Thanks for following the Chargeback Gurus blog. Respond to invalid disputes. EMV has been a mostly global standard since 2004. Clearly differentiate between card-present and card-absent transactions by noting mail, phone, and internet. Each of the major card brands, including Visa, Mastercard, and others, have their own system of reason codes. Each American Express reason code consists of one or more letters, indicating the category, and a number that identifies the. Visa has recently announced changes to its chargeback rules. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. 10 Tips to Prevent Fashion Chargebacks. The third digit indicates the specific reason within that category. . Those reasons are explained through the corresponding reason codes. When a customer who's enrolled with 3-D Secure from their bank initiates a purchase, the tool will deploy during the checkout. Chargeback time frames - A specific period during which a chargeback can be raised. 1004 - For fraud /dispute investigation or legal/ regulatory issues. 1 – EMV Liability Shift 10. Despite being the smallest of the four major credit card companies, the list of Discover chargeback reason codes is extensive. 1001 - Cardholder does not recognize the transaction. Proof you have already refunded the transaction and credited the cardholder’s account. When you receive a dispute, a reason code will be assigned by the bank who issued the customer’s card. Reasons for Return: Not Sufficient Funds - Not Sufficient Funds, NSF, Insufficient Funds, ISF are the same message. A chargeback may be initiated in cases of fraud or when the merchant failed to deliver the product or service purchased. Specify the invoice date and net due date to assign to chargebacks. What is Visa. Below is a list of Mastercard chargeback codes used in eCommerce. Card authorization refers to the actual notification received by a merchant. Chargebacks. 00. Try Shopify free for 3 days, no credit card required. The reason codes are grouped into several broad. Mastercard Chargeback Reason Code 70: Chip Liability Shift. legitimate duplicate processing chargeback, do not issue a direct credit to the cardholder - the credit will automatically be applied. Everything You Need to Know (2023) Shopify POS has everything you need to sell in person, backed by everything you need to sell online. 1=1010, 10. The reason code also presents a timeline to fight the chargeback and what evidence is needed to reverse the chargeback. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. This means the cardholder claims that they received goods or services that were substantially different from what the merchant described. 3: Goods or services were not as described: C31: RM: 13. com. Code 4807: Fraudulent Card-Present Transaction. This code applies when either the transaction was processed using an incorrect account number, or the transaction itself was not authorized. Depending on the chargeback, the required evidence might consist of transaction receipts, particular authorization response codes, proof of delivery, correspondence with the customer, or any number of other specific documents. 4 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. A risk department can accurately analyze what the issue is with their merchant by seeing the individual reason code,” Cirone explained. Unlike other. Chapter 2 1. In simple terms, Mastercard Chargeback Reason Code 4859 — No Show/Addendum/ATM Dispute refers to situations where a customer claims the services purchased from a merchant were not fulfilled. The code can be used in multiple specific situations; when necessary, an additional message will be provided along with the reason code to inform the merchant which particular type of chargeback. National Payments Corporation of India Confidential Page 6 of 164. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. 2. The actual underlying cause of this chargeback is usually either true fraud or friendly fraud. Reason Code: Numeric: Code for the chargeback request (see below). A chargeback happens when a customer requests for a transaction to be reversed. resolved via the chargeback management process and within timeframes. 2. 3), the acquirer has 18 days to respond to the dispute • For Visa Collaboration reason codes (RC 12. Duplicate Processing - 81Most acquiring banks put a timeframe on when customers can initiate a chargeback for a purchase. 3? Visa chargeback reason code 13. Chargebacks911® can help your business manage risk from Visa chargeback reason code 10. This can provide important information to fight the dispute. • Removed reason code 4840 (Fraudulent Processing of Transactions) Chapter 1—General Information. ”. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. (Reason Code 4850) > Arbitration Case Filing-For Chargebacks Initiated On or Before 16 April 2020. The length and structure of Reason Codes changed from a current two-digit code to four to six digits that contains decimal(s) point(s). This code helps you identify the exact cause of the dispute. ” This reason code is. com Europe. The other two chargeback reasons can be traced to very obvious causes — criminal activity and merchant mistakes. The claim often, but not always, involves automated teller machines (ATMs). ”. These reason codes indicate disputes that occur as a result of inaction or wrong action on either party’s part (merchant or cardholder). When filing a chargeback, the issuing bank chooses a reason code from the list for the applicable card network. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. Chargeback reason code. If they think it does, they assign it a reason code and credit the funds back to the cardholder’s account. DisputeFlow™. 195 Acquirer Use of Message Reason Code 7627-No MAC Provided. A chargeback happens when a customer requests for a transaction to be reversed. Issuer Review; Allocation. visa chargeback guide 2021. On xx/xx/xxxx, we received a chargeback under the reason code 11. PCI DSS v3. message. 3. Chargeback Representment. . The separation of the Return ReasonAs both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. By entering your email, you agree to receive marketing emails from Shopify. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. The reason code. Discover chargeback reason codes are divided into three categories: service disputes, processing errors, and fraud. Unfortunately, it is pretty challenging to prevent friendly fraud. 1003 - Transaction Supporting Document (TSD) needed for cardholder’s personal records expense reporting. *These networks do not have specific reason codes assigned to dispute; however, any retrieval that is received without a reason code will be assigned a default code of 1. e. 2. compliance process depending on whether a chargeback right exists. . 4507 Incorrect Transaction Amount Or Primary Account 04 Number (PAN) Presented. mastercard chargeback reason code 37. A chargeback happens when a customer requests for a transaction to be. Chargeback Reason Codes List for American Express. Everyone from processors and card brands to local and federal governments has rules about how payments should be handled. The right to dispute a transaction is a federal law in. If the CID doesn’t match, merchants generally prompt the Card Member to re-enter it. A few other common reason codes for Visa include late presentment; non-receipt of cash from ATM; invalid data; EMV liability shift non-counterfeit fraud; no authorization; canceled merchandise and fraud related to stolen cards on the card recovery bulletin. A truly effective chargeback management strategy must encompass prevention as well as disputing cases of friendly fraud. Specifically, these updates only pertain to transactions that are charged back after Oct. A credit card chargeback is when a bank returns money to you because a credit card charge was fraudulent or you bought something online that wasn’t delivered or was. 2. On that note, below are some vendor missteps that could result in Visa reason code 13. UA02 Fraud – Card Not Present Transaction. Built with a single, intuitive console, Sift’s end-to-end solution eliminates the need for disconnected tools, single-purpose software, and incomplete insights that drain operational. Specifically, it has introduced a Compelling Evidence requirement for disputes falling under the Visa CE/30 chargeback reason code. Credit card chargeback reason codes broken down by Mastercard, Discover and American Express Visa chargeback reason codes. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. This chargeback occurs when merchants do not adequately provide currency information. com. These chargebacks occur to resolve chargeback-related disputes between network members. American Express chargeback reason code F30 falls under the “Fraud” category. 00. Thanks for following the Chargeback Gurus blog. 3 may be able to represent the transaction and reverse the chargeback with the right compelling evidence. Dispute network reason codes categorization . 0. Most reason codes apply to any merchant, regardless of what’s being sold. The networks say merchants have a 45-day response window, but the Chase credit card chargeback time limit for merchants is 39 days. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. A chargeback is essentially a forced refund initiated by the cardholder, facilitated by their issuing bank. The list of chargeback reason codes in this article is organized by card brand and type of dispute. The assigned chargeback reason code outlines why a customer submitted the dispute. Merchants can find a. In general, the unauthorized use of a parent’s credit card by a child is not considered a legitimate reason for filing a chargeback, since it is not criminal fraud, and the customer received the purchased goods or services. Complete Guide to Visa Compelling Evidence Update CE 3. Whether the CID — the four-digit security code on the front of the Card — matches the issuer’s records. With the chargeback code in hand, the merchant can now review the transaction. Here’s how your store can prevent and deal with chargebacks. 0 is to make the chargeback process more efficient, transparent, and fair. Credit card chargeback reason code: Type: varchar; Max length: 32 characters; Unique identifier which distinguishes the nature/reason of credit card chargeback reported. New Visa CE 3. Chargeback time limits vary widely depending on the issuing bank, and the chargeback code or reason. Technical. #9. The newer system is designed to. What stands out about the Discover reason codes list, though, is most of the codes are alphabetically-noted rather than numeric. Acquirer Use of Message Reason Code 7623. The U. Reference these when rebutting cardholder disputes at your small business. For merchants, the deadline to respond is 30 days for Visa chargebacks and 45 days for Mastercard chargebacks. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. 26% - the number of chargebacks that result from undelivered orders. Legacy code as currently displayed in the AWC. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. The aforementioned chargeback occurred on January 19, 20. • Chargeback – a message sent via the card brand network to debit the merchant and credit the issuer for a cardholder dispute. For those facing a lower chargeback volume, however, alerts might not provide a positive ROI. What does the reason code of my chargeback mean? Whenever a payment is disputed, a dispute reason code is used by the issuer to let you and us know why the payment is charged back. 100187 and ANSI X9. A chargeback is the potential outcome of a disputed credit or debit card transaction. 100- 140 standards- , and will be removed in future releases. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. 12. Time and Labor. The most comprehensive guide to chargeback reason codes. A chargeback is the reversal of a sale transaction that arises from a processing technicality, a customer dispute or fraudulent activity. If you accept credit cards, you accept that some customers will request refunds. However, they don’t address the reason why that chargeback was issued in the first place. Acquirer Use of Message Reason Code 7623. In fact, for every dollar lost to chargebacks in 2019, the average merchant lost an additional $2. It was originally just one facet of legacy reason code 81. These codes are broken down into five different category. Corresponding Retrieval Reference Numbers mapped for the same Card Number and ARN in Chargeback application. Step 1: Identify the Source. 5%. Chargeback reason code 10. Chargeback Reason Codes All received credit card disputes include a reason code. Let’s say you got a Visa chargeback with reason code 13. Know these five rules to avoid payroll blunders triggering fines, penalties and IRS audits. 100187 and ANSI X9. The Visa chargeback reason codes system underwent a major overhaul in April 2018 as part of their new Visa Claims Resolution (VCR) initiative. Any time. Reason Code 72: No Authorization. About Us; Careers We're hiring! In The Press; Latest News; Events; Corporate Responsibility; Brand Resources; Contact Us. Dispute Category. That’s 50% more time than what the major card networks allow. 42 - Late Presentment. 4841 Canceled Recurring or Digital Goods Transactions. The following chargeback reason codes are related to EMV: Visa: 10. 1: Use the corresponding dates from the invoice. There are two parts to this. Visa requires processors and banks use to this system for multiple tasks, including challenging initial chargeback results. Receive the Chargeback. Reason Code Description. Mastercard chargeback reason code 4871 is one of the numeric labels assigned by banks to customer disputes, indicating the given reason for the claim. 4. Reason code 53 is typically used when a cardholder received merchandise or service that was defective, damaged, or not as described, while reason code 85 is used when credit was not processed to the. UA06 Fraud – Chip and PIN Transaction. 3: Goods or services were not received: C08: RG: 4855: 13. How many chargeback reason codes exist? There are 151 reason codes across the four major card networks. Chargeback reason code 13. If you do perform a key-entered transaction, make a manual imprint of the card. What Are Chargeback Reason Codes? Chargeback reason codes identify the general reason behind a chargeback. This chargeback will include a description that provides additional information: Digital Goods $25 or Less;When the customer disputes a charge, the issuing bank then begins the chargeback process. Take the time to note the following dispute reason codes for Visa. Each bank card network has its owner list of reason codes banks must prefer from. ©The Mastercard chargeback reason codes were condensed down in 2016, like the process that Visa just underwent with Visa Claims Resolution. 3 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Select a tab to see the possible. A chargeback reason code may display a chargeback related to fraud, processing errors, consumer disputes, or a variety of other reasons. Merchants who receive a chargeback for a transaction placed with an American Express card may encounter reason code F29, which indicates an unauthorized transaction that the cardholder does not believe they should be responsible for paying. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. Apparel retailers and suppliers must proactively address chargeback issues. Did not issue a credit, because it does not accept returns, but did not properly disclose its return policy. See Reason Codes for more. Reason codes vary by card brand. 2 Compliance Cases4846 — Incorrect Currency Code. R03 Insufficient Reply. 6 General update and rebranding. 7 Violation for Coercion Claim. There are four common causes for this type of dispute: You entered the same transaction into your terminal more than once. 3. You deposited both the merchant copy and the acquirer copy of the transaction receipt. ). As soon as a customer requests a chargeback, their bank will reach out to the business’s bank and give them a heads-up that the chargeback has been requested. 3. The situation is only growing worse; according to the 2022 Chargeback Field Report, six out of every ten chargebacks issued in North America in 2023 will be the result of friendly fraud. When one cardholder initiates a dispute with their issuing. mastercard chargeback reject codes. 3 falls under the “Authorization” category. EXPERT WITNESSES | CERTIFIED CYBER INVESTIGATORS | BEST OF BREED FORENSIC TOOLS & SOFTWARE. UA10 Request Transaction Receipt (swiped card transactions) UA11 Cardholder claims fraud (swiped transaction, no signature)You can see a reason code 11. Use clear and consistent billing descriptors. These codes are broken down into five different category. 1? Chargeback reason code 11. 4 Other Fraud Card Absent. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. 34: 0. Now, compliance cases must be submitted through Visa Resolve Online (VROL). 26: Outcome: Type: String; Unique: No; Blanks: Yes; Max. M49 Vehicle Rental – Theft or Loss of Use. Clerical Services industry for image exchange and the creation of IRDs. UA06 Fraud – Chip and PIN Transaction. 00: The amount of the transaction. This code is used when the cardholder claims that they returned merchandise, but the merchant did not provide them with a refund or replacement. Chargeback management describes all of the ways in which merchants can deal with fraud and disputes that result in payment reversals. Complicating things further, friendly fraud doesn’t provide you with any red flags. Chargeback reason code 4837: No Cardholder Authorization applies in situations where customers claim a card transaction was unauthorized, but do not feel the issue can be resolved through the merchant. ; Resources. Dispute Reason Code: A specific code associated with the reason given by the buyer for initiating the chargeback. A false decline on a credit card or debit transaction occurs when a legitimate card purchase is rejected by mistake. Notification of Fraud. The Late Presentment chargeback rights and language will be moved from chargeback reason code 4834 (Point of Interaction Errors) to reason code 4808 (Authorization-related Chargebacks). The initial release of this standard does not add, remove or change any Return Reason Codes. 00 EUR as a Withdrawal fee. 2 – EMV Liability Shift Non-Counterfeit Fraud 10. According to Nilson, 56% of global card transactions were done on Visa in 2015. It’s based on a proven technology that has demonstrated effectiveness against online credit card fraud. 6%. For merchants at risk of exceeding important chargeback thresholds, this cost is often well worth it. Paymentology will submit the chargeback using the appropriate chargeback reason code. ” This reason code indicates that the merchant processed a transaction without first obtaining a correct and valid authorization approval. Through 2021, we analyzed chargeback reason codes across various subscription-based verticals. The issuing bank collects evidence from the customer and categorizes the chargeback using the appropriate, card network-specific, reason code. 5, and all aspects of chargeback reason codes, with proprietary. Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. Reason Codes A chargeback reason code is a distinctive two-to-four-character combination of letters and numbers issued by the involved bank to identify why a dispute was initiated. What is Visa chargeback reason code 12. The shorthand description is “Credit Not Processed. Therefore, the issuer may submit a chargeback for a Payment Transaction using the message reason code 4842 before the 30-calendar day presentment time frame normally required for this message reason code. You might also like. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. Below is a full list of reason codes that require compelling evidence: 37; 83; 1040; 1310; 7030; C08; F29; UA02; Empty reason codes; If a dispute has any other reason code, there are no specific evidence requirements, and the evidence does not need to be categorized. Accessed October 31, 2022. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. There are a number of chargeback request codes that need to be submitted with each chargeback request. The shorthand description is “Goods/Services Damaged or Defective. Specify the default reason code to. These are only a handful of common Visa chargeback reason codes. Each card issuer follows their own standards for defining reason type, code and its format. Dispute Best Practices Guide Overview This guide includes:Some credit card companies also include a short phrase describing the code and chargeback. Chargeback reason codes are what tell a merchant why a customer is disputing a charge. Reason codes are important to help merchants address recurring. 3. Some payment service providers like PayPal and Stripe have their own reason codes as well. ’For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. With an eCommerce transaction, 3-D Secure technology works like an online PIN code. Credit card authorization is a notification given by a credit or debit card issuer (i. prenotification of chargeback, depending on the chargeback reason code, to the agency requesting additional documentation to properly dispute and remedy the chargeback. Identifying the chargeback reason code and the evidence required to fight it is the first step in chargeback representment, and analyzing your. 1 Quick Reference Lead. 12. This provided a number of insights into the typical causes of subscription chargebacks by industry: Computer Software : Cancelled Services was the most common chargeback reason code, which is troubling because these should be easily avoidable disputes. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. You can see the reason code for the dispute in the Dispute page. FR4 Immediate Chargeback Program. Specify the default reason code to. Each American Express reason code consists of one or more letters, indicating the category, and a number that identifies the. While the format of chargeback reason codes. 47 Reason Code 75: Transaction Not. 1. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. The initial release of this standard does not add, remove or change any Return Reason Codes. Reason codes give merchants information about the cause of a chargeback and what evidence. This chargeback reason code was retired by Visa in April 2018. Reason codes vary by card brand. The shorthand description is “Correct Transaction Currency Code Not Provided. ACH return codes are a type of shorthand for specific information concerning the return, much like the card decline codes or dispute reason codes used by credit card networks. Examples, processing a transaction even after the subscription is cancelled, defective items delivered, non-delivery of sold goods and so on. Like traditional chargeback reason codes, an ACH return code indicates why the RDFI initiated the transaction reversal request. As both a card network and an issuer, American Express specifies 34 reason codes under the categories of Fraud, Authorization, Processing Errors, Card Member Disputes, and Inquiry/Miscellaneous. Different systems are used to reverse purchases based on these codes. Once you know why a chargeback happened, you can start building a case to address the claims that were made. 4853 Cardholder Dispute. Each American Express reason code consists of one or more letters, indicating the category, and a number that identifies the. With that said, you still need to understand the reason codes with any chargebacks from Amex. This chargeback reason code is also referred to as “Point-of-Interaction” Errors. Chargeback Guide Version: 1. ”. 76 - Incorrect Currency or Transaction Code or * Domestic. Multiple Authorization Requests. There are over 80 unique return codes, each representing a different return type. ”. It indicated that the transaction amount wasn't what the cardholder agreed to. 4 is an updated version of legacy reason code 77, which was phased out under the Visa Claims Resolution initiative. Card Number: Alphanumeric: The first 6 digits, followed by. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. Department of the Treasury publishes Check 21 Return Codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. M49 Vehicle Rental – Theft or Loss of Use.